Sr. Helpdesk Technician

Posted on February 09, 2022

Location: Nashville, TN

Job Description

Our client, an award-winning Architecture firm, is looking for a Sr. Help Desk Technician to play a pivotal role in maximizing the efforts of their nearly 100 architects and designers. If you have excellent technical and interpersonal skills and are eager to join a company with a sociable and supportive culture, this is the opportunity for you!

Position Requirements

  • Excellent interpersonal and communication skills
  • Experience providing software installs and upgrades, onboarding new users, maximizing computer functionality, and troubleshooting hardware
  • Experience working with servers and large-data files
  • Experience with MS Outlook, Adobe, and File Security

Roles and Responsibilities

  • Minimize downtime for architects and designers by providing timely solutions to all software and hardware issues
  • Provide new user on-boarding, software upgrade installs, and server troubleshooting
  • Communicate with External Services Provider regarding issues with switches, routers, wifi, etc.
  • Must be on-site 5 days a week to support the employees

Benefits

  • Opportunity to join a company in which all employees feel valued and invested in every project
  • Competitive salary
  • Top of the market healthcare benefits
  • Flexible paid leave & vacation policy
  • 401(k) plan with matched contributions
  • Funded annual employee trip
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